We take great pride in our facility and our team's ability to provide a first class level of patient care that will nurture and enhance the relationship between loving owners and their pets.

EXCELLENCE

Each and every team member will contribute to and strive for continual improvement in the quality of medical care and level of client service in order to meet and exceed our client's expectations. We will achieve this through ongoing communication, constant innovation, teamwork and continuing education.

INTEGRITY

We recognize that honesty, reliability and integrity are key to the provision of outstanding patient care and strive for openness and clarity in all our communications with clients and team members. We will honour the confidentiality of our clients and our hospital.

COMPASSION

Empathy, compassion and fairness are integral to our profession and these shall guide our interactions with clients and to our fellow team members.

RESPECT

Mutual respect is the cornerstone of all our relationships with our clients and each other and we will treat others as well as, or better than we would want to be treated. We recognize and expect that everyone has a valuable contribution to make and we trust every team member to be competent and do their duties to the best of their ability.

FUN

We seek to create an environment where professional staff are able to enjoy and love their workplace and carry out their duties in a spirit of fun and collegiality.

FAMILY

We endeavour to create a welcoming atmosphere to clients where they and their pets will feel comfortable and at home.